UX Designer
May 2022 - Present
Event Central - Lead Designer
Led the redesign of a fragmented internal event ecosystem used by 40+ teams to support approximately $2B in annual fundraising.
Reduced event creation time from roughly 40 hours to under 30 minutes by reimagining workflows, reducing required fields, and enabling multi-event creation and duplication.
Established a single source of truth for event data, eliminating systemic inconsistencies and improving accuracy across downstream workflows.
Then execution details:
Conducted research with 25+ users across 8 personas to understand real workflows, data gaps, and mental models.
Designed service architecture and 40+ wireframes aligned to technical constraints and phased delivery.
Partnered closely with engineering and stakeholders to define scope, feasibility, and a multi-release roadmap.
Online Donation Form Automation
Enabled self-service creation of customized donation forms, reducing turnaround time from 5–7 business days to instant delivery.
Removed 5 roles and 9 handoffs from the workflow, with projected impact of $200M+ in incremental revenue.
Bequest Central (High-Risk Vendor Rescue)
Identified and corrected a misaligned $500K vendor implementation supporting legal workflows tied to nearly 50% of organizational revenue.
Led rapid research and redesign of core legal tooling, workflows, and correspondence in three weeks, enabling ALSAC to safely exit the vendor relationship.
Created design artifacts that aligned legal, IT, and leadership stakeholders around scope, risk, and next steps.
PRODUCT DESIGNER
Feb 2018 - May 2022
Jamie L Forbes Design Studio
Led user research and usability audits for nonprofits and mission-driven orgs, uncovering barriers to engagement, accessibility issues, and improvement opportunities.
Built six end-to-end websites, including a 72-page platform for AIA Triangle with subscriptions, job boards, and 12 microsites delivered in four months.
Developed scalable design systems and UI frameworks to maintain clarity, consistency, and long-term maintainability across diverse digital ecosystems.
CoMMUNICATIONS SPECIALIST
Mar 2014 - Jan 2018
Small Business Technology and Development Center (SBTDC)
Designed and launched a disaster-response site following Hurricane Matthew, enabling small businesses to quickly access critical recovery resources.
Collaborated with analysts and researchers to translate complex data into accessible visuals and reports for executives and policymakers.
Standardized visual identity across 12 regional offices, increasing brand cohesion and user trust.
VISUAL DESIGNER
Dec 2012 - Feb 2014
SfL+a Architects | Raleigh, NC
Led a multidisciplinary team through a six-month enterprise UX engagement focused on complex property-data workflows.
Established structure by aligning partner requirements, user needs, and team capacity.
Served as primary liaison with stakeholders and mentored teammates through synthesis and decision-making.
Cotality (formerly CoreLogic)
UX Design Lead
Designed a public-facing site and marketing assets explaining net-zero school design and public–private partnerships.
Produced visual materials that supported successful funding proposals and clarified complex technical concepts.
RESEARCH
Contextual Inquiry
Usability Testing
Synthesis
Journey Mapping
Design
End-to-end UX
IA
Interaction design
Prototyping
Design systems
Accessibility
Tools
Figma
Axure
Adobe CC
Jira
Confluence
Mural
Strategy
Systems thinking
Enterprise tooling
AI-assisted workflow
MASTERS
Master of Human Computer Interaction and Design
University of California, Irvine
Sep 2025
BACHELORS
Bachelor of Arts, Anthropology
Bachelor of Arts, English
Indiana University, Bloomington
August 2008
Certificate
User Experience Certificate
Google & Coursera
2022
