Jamie Forbes

Jamie Forbes

Jamie Forbes

UX / Product Designer focused on complex systems, enterprise tools, and high-stakes workflows.

UX / Product Designer focused on complex systems, enterprise tools, and high-stakes workflows.

UX / Product Designer focused on complex systems, enterprise tools, and high-stakes workflows.

Rooted in anthropology & visual design • Research-driven • Systems-oriented • Calm in ambiguity

Rooted in anthropology & visual design • Research-driven • Systems-oriented • Calm in ambiguity

Rooted in anthropology & visual design • Research-driven • Systems-oriented • Calm in ambiguity

My Evolution

The roles have changed. The work hasn’t: making complex systems understandable and usable.

The roles have changed. The work hasn’t: making complex systems understandable and usable.

The roles have changed. The work hasn’t: making complex systems understandable and usable.

Visual design →

My early career in visual design taught me how to communicate clearly under tight constraints like time, brand, budget, and attention.

  • Designing and iterating quickly under real deadlinesMaking ideas legible to non-designers

  • Using hierarchy, typography, and composition to guide understanding

  • Balancing creativity with practical constraints

Working across fashion, architecture, and non profits exposed me early to very different audiences and expectations .

Communications →

In communications roles, I learned how complex information breaks down, and how easily meaning gets lost between experts, stakeholders, and the public.

  • Translating dense, technical, or high-stakes information into usable narratives

  • Designing for diverse audiences with competing needs

  • Aligning multiple teams around a shared language and visual system

  • Seeing communication breakdowns as system failures, not people failures

Whether it was disaster-recovery data, policy reports, or multi-office brand systems, the challenge was always the same: clarity at scale.

UX / Product Design

UX and product design brought everything together: research, systems thinking, visual clarity, and a deep respect for real-world constraints.

  • Research-driven design grounded in real workflows and mental models

  • Comfort operating in ambiguity and high-stakes environments

  • Designing internal tools where accuracy, scale, and trust matter as much as usability

  • Partnering closely with engineering and stakeholders to surface complexity early

My earlier roles taught me how people think, how systems fail, and how clarity gets lost. Product design is where I learned how to fix it.

Evidence of impact

Trusted by cross-functional partners to bring clarity to complex systems.

I wish we could make her Supreme Leader of UX Design. She is so amazing. Whatever it needs to be. UX Queen or Omnipotent UX Goddess.

Business Stakeholder - Director of IT and Technology

I wish we could make her Supreme Leader of UX Design. She is so amazing. Whatever it needs to be. UX Queen or Omnipotent UX Goddess.

Business Stakeholder - Director of IT and Technology

Jamie is a natural leader who fosters collaboration and helps teams do their best work. She brought structure to complex requirements, balancing partner needs with user goals while keeping the process focused and adaptable.

Team Member - Capstone Project for UCI Masters Program

Embedding Jamie as a UX designer was critical to the success of Bequest Central. She brought clarity and structure by translating complex business needs into intuitive Figma wireframes that became the blueprint for development and stakeholder alignment, helping us define scope early and avoid costly rework.

Team Member - Solutions Architect

This project had stalled for over three years before Jamie joined. She immediately bridged gaps between our legal team, the vendor, and IT, and her Figma designs changed everything — helping us understand what was possible and move forward with confidence.

Customer- Legal Team

HOW I WORK

A practical, systems-oriented approach shaped by real-world constraints.

A practical, systems-oriented approach shaped by real-world constraints.

A practical, systems-oriented approach shaped by real-world constraints.

I start with real workflows and constraints.



I take time to understand how work actually gets done, including edge cases, handoffs, and breakdowns, not just how it is documented or intended to work.

I start with real workflows and constraints.



I take time to understand how work actually gets done, including edge cases, handoffs, and breakdowns, not just how it is documented or intended to work.

I partner early and often with engineering.

Close collaboration helps surface complexity sooner, align on feasibility, and reduce the risk of costly rework later.

I design for scalability, not just MVPs.

I consider long-term maintainability, data integrity, and organizational impact from the start.

I balance user needs with organizational reality.

The most effective solutions work for users and for the systems that support them, including process, policy, and technology.

I take ownership in ambiguous environments.

When problems are unclear or stalled, I step in to create momentum by learning what is needed, finding the right partners, and navigating complexity to move the work forward.

Design Philosophy

Principles that guide how I approach complex problems.

Principles that guide how I approach complex problems.

Principles that guide how I approach complex problems.

Respect people’s time, attention, and cognitive load

Respect people’s time, attention, and cognitive load

Respect people’s time, attention, and cognitive load

I design tools that reduce friction and mental overhead, especially in environments where users are juggling complex responsibilities and high-stakes decisions.

I design tools that reduce friction and mental overhead, especially in environments where users are juggling complex responsibilities and high-stakes decisions.

I design tools that reduce friction and mental overhead, especially in environments where users are juggling complex responsibilities and high-stakes decisions.

Start with reality, not assumptions

Start with reality, not assumptions

Start with reality, not assumptions

I ground decisions in real workflows, constraints, and mental models. Designing for how work actually happens leads to better outcomes than designing for idealized processes.

I ground decisions in real workflows, constraints, and mental models. Designing for how work actually happens leads to better outcomes than designing for idealized processes.

I ground decisions in real workflows, constraints, and mental models. Designing for how work actually happens leads to better outcomes than designing for idealized processes.

Design is a systems discipline

Design is a systems discipline

Design is a systems discipline

Good experiences depend on more than interfaces. I consider data integrity, process, policy, and long-term maintainability as part of the design problem.

Good experiences depend on more than interfaces. I consider data integrity, process, policy, and long-term maintainability as part of the design problem.

Good experiences depend on more than interfaces. I consider data integrity, process, policy, and long-term maintainability as part of the design problem.

Clarity is a form of care

Clarity is a form of care

Clarity is a form of care

Clear structure, language, and feedback build trust. When systems are understandable, people can work with confidence and make better decisions.

Clear structure, language, and feedback build trust. When systems are understandable, people can work with confidence and make better decisions.

Clear structure, language, and feedback build trust. When systems are understandable, people can work with confidence and make better decisions.

Optimize for the long term

Optimize for the long term

Optimize for the long term

I favor solutions that scale and age well over short-term wins. Thoughtful foundations reduce rework, risk, and complexity over time.

I favor solutions that scale and age well over short-term wins. Thoughtful foundations reduce rework, risk, and complexity over time.

I favor solutions that scale and age well over short-term wins. Thoughtful foundations reduce rework, risk, and complexity over time.

PERSPECTIVE

The “Birdman” is the only human figure found among the ancient cave paintings of Lascaux Cave Paintings. Part human and part bird, the figure has long been interpreted as a symbol of guidance, transformation, and movement between worlds.

I first encountered these paintings in a high school French class, and they sparked a lasting interest in anthropology and humanity’s shared history. What stayed with me was not a single meaning, but the reminder that across time and complexity, people are still trying to understand themselves and one another.

This illustration represents how I see my role as a designer. I aim to rise just enough above the chaos to see patterns clearly, stay grounded in empathy, and remain focused on the humans inside the system.

Beyond Work

Bee keepING

Bee keepING

I used to keep bees and miss the taste of warm honey straight from the hive.

I used to keep bees and miss the taste of warm honey straight from the hive.

MAPLE SYRUP MAKING

MAPLE SYRUP MAKING

Each Spring I make maple syrup, which is mostly an exercise in patience, and requires a lot of pancakes.

Each Spring I make maple syrup, which is mostly an exercise in patience, and requires a lot of pancakes.

Travel

Travel

I love traveling, especially places that change how I see everyday things once I’m back home.

I love traveling, especially places that change how I see everyday things once I’m back home.

Let’s build systems people can actually use

I’m interested in roles where thoughtful design, complex problem-solving, and real impact intersect.

I’m interested in roles where thoughtful design, complex problem-solving, and real impact intersect.

I’m interested in roles where thoughtful design, complex problem-solving, and real impact intersect.